America Job Offers

[full-time] IT Service Management Operations Lead at Hound

2010-07-17 04:18:12

Location: Maitland,FL
URL: http://www.hound.com

Description:

Job Responsibilities and Requirements : Ensure the highest quality operations support for clients and and internal organizations adopting the SaaS-based Service-now application for ITIL-based IT Service Management. Duties: Ensure that client satisfaction is met by coordinating team members, internal departments, and third party vendors to provide problem resolutions and support coverage. Recognize and respond to priority (critical and high priority) incidents, rallying internal and 3rd party resources to quickly isolate the root cause and implement fixes / workarounds to restore normal business operations in a timely manner. Follow-up on all critical incidents (outages, service degredations, etc) to ensure reports are completed in a timely manner to identify root cause, resolution steps, incident timeline, and prevention measures for the future. Perform quality monitoring and analysis of the Service-now application, associated usage, and support issues, providing input and recommendations for continual service improvement. Build a thorough base of Tier 1 support knowledge articles and information to allow for resources outside the core team (site based employees, Central Help Desk, and practice areas) to obtain support through self-service and to provide quality Tier 1 support to end users. Make recommendations for process, application, and training changes based on quality monitoring trends. Position RequirementsThe successful candidate will have excellent communication skills, both verbal and written, an abilty to analyze and resolve problems quickly, and the ability to work as part of a dynamic, fast-paced team. You must be self-directed, customer-focused, creative, and tenacious. Strong customer service orientation and experience with excellent communication skills, both written and verbal; strong analytical and problem solving skills; ability to understand and gather information on what the customer is trying to achieve and deliver a solution; ability to lead a team; ability to multi-task; detail-oriented; willing to learn. You must be able to develop new ideas for ways to further help our customers; show an ability to lead a team; possess a logical frame of mind and a strong analytical background; pay close attention to detail; enjoy learning; be able to channel your inquisitive nature into creative solutions by working with your team and our customers toward a predetermined goal; must be willing to apply extra effort when it is necessary; must accept responsibility for your own work; willingness to assist others as the situation demands. MIS degree (preferred), or equivalent combination of education and experience Proven client communication skills Two to four years help desk / service desk experience. Prior experience in a lead or supervisory role preferred.

To know more about Hound, please visit us at http://www.hound.com.

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[full-time] Associate Helpdesk Specialist at Hound

2010-03-26 03:45:21

Location: Virginia
URL: http://www.hound.com

Description:

Job Responsibilities : The successful candidate for this role will be responsible for support of users. You will provides technical support in windows troubleshooting, software and hardware (includes hardware and software upgrades, basic networking, share level permissions, print queue maintenance, DHCP and DNS, backup monitoring, and create\maintain documented processes.

Job Requirements : Must be professional with communication and appearance. Setup new accounts and account moves are also a daily responsibility. This is a first level support for all remote servers. Able to execute all assigned tickets quickly and efficiently. Knowledge of Windows environment as well as in-depth knowledge of Operating Systems are a plus.

To know more about Hound, please visit us at http://www.hound.com.

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[full-time] IP Beh Care Counselor II at CounselingCrossing

2010-02-11 10:25:11

Location: Columbia, SC
URL: http://www.counselingcrossing.com

Description:

Responsibilities and Requirements : All employees are expected to be knowledgeable and compliant with values of compassion, dignity, excellence, integrity and teamwork. In addition, this job also functions as a member of the therapeutic psychiatric team. Provides individual group counseling, utilizing an advanced level of knowledge regarding treatment philosophies. Demonstrates expertise with group dynamics, development and implementation of patient specific therapeutic interventions and appropriate documentation of patient response. Education Master’s Degree in Counseling, Social Work or related human service field Experience At least 2 years inpatient/outpatient (psychiatric) experience.Number and Type of Employees Supervised None Licensure, Registry or Certification Valid SC driver license. Must have and maintain CPI and Heartsaver certifications. Special Training Group and individual counseling skills, psychiatric problem solving abilities; must be able to evaluate patient clinical condition; must be able to get along with others; must be able to treat patients of all ages.

For more information of this job and to Apply Online, please visit us at http://www.counselingcrossing.com/lcjsjobdetail.php?akey=05b84ccccdca6a60548b31f12ae874d4

For more information please visit us at http://www.counselingcrossing.com

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