America Job Offers

[full-time] Payroll Customer Service Representative at Hound

2010-07-17 03:39:20

Location: Phoenix,AZ
URL: http://www.hound.com

Description:

Job Responsibilities : Primary Function:Provide superior customer service to internal and external customers. Answer pay related questions via email, inbound calls, return calls and through Qualcomm messages. Description:Provide superior service to internal and external customers, both verbally and written using departmental set standard for quality, calls taken, answer times, and hold times. Promote driver retention. Support and communicate company initiatives. Research issues resulting from both written and verbal inquiries utilizing multiple resources and systems. Train drivers, owners and office personnel who support drivers in payroll processes and procedures. Comply with established payroll standards and policies Assist in general office duties, additional payroll functions or special projects as needed.

Job Requirements : Exceptional verbal and written communication skills. Strong analytical skills, good at multitasking, basic computer skills. Customer service background preferred. :High School Diploma or GEDExperience Required:Previous customer service or payroll related experience.

To know more about Hound, please visit us at http://www.hound.com.

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[full-time] Customer Service Representative at Hound

2010-07-16 18:47:07

Location: Tulsa,OK
URL: http://www.hound.com

Description:

Job Responsibilities : Provide service to high profile customersAssist with detailed problem resolution, often working with AM’s and customer’s executive level teamParticipate in conference calls with customer and CS ManagementIdentify any issues proactively for our dedicated customer baseFacilitates resolution by communicating with all departments within the company.

Job Requirements : The following skills and experiences are necessary to be successful in this role¦Minimum one year experience as Level 1 or 2 CSRComplete understanding of process and procedures followed in CSExcellent written and verbal communication skillsIntermediate computer skills (Excel, Word, etc. )In return for your results, HireRight will provide you with the opportunity to develop your full potential in an entrepreneurial e-commerce environment.

To know more about Hound, please visit us at http://www.hound.com.

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[full-time] Customer Service Representatives at Hound

2010-07-16 18:23:19

Location: Carrollton,TX
URL: http://www.hound.com

Description:

Job Responsibilities : Provide customer service for payphone end-users. Back up technical support for field technicians. Report and follow up on LEC troubles. Maintain office supplies. Provide back-up support for technical service. Open and close trouble tickets keep customer apprised of statusAnswer repair/refund and test call linesReport and follow-up on LEC troubles keep technicians informed of status. Maintain accurate database for North Carolina payphone commissions. Create placards for payphones nationwide. Process RMAs issue RMAs on all payphone parts, follow to completion.

Job Requirements : At least 2 years experience in customer serviceProficient in Microsoft Word and ExcelExcellent customer service skills High school diploma or equivalent. Clean Background a must Experience in maintaining office equipment.

To know more about Hound, please visit us at http://www.hound.com.

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[full-time] IT Service Desk Generalist at Hound

2010-07-16 18:01:23

Location: Greensboro,NC
URL: http://www.hound.com

Description:

Job Responsibilities : The Service Desk Generalistis responsible for meeting or exceeding service levels established for Polo Service Desk functions. In this role, the generalist answers global customer calls and responds to global customer emails. Other duties include mentoring/training other service desk team members, adhering to all IT policies and procedures and ensuring all issues are accurately documented in the service management tool. Principal DutiesHandle customer issues via calls or emails recording an incident for each issueConsistently uses service management tool to create/update incidents, requests, problems, etc. Coordination of user administration processes and password resets for all Polo platformsAssists in the development of training activities and documentation to operational support processesAdheres to all Service Desk processes and proceduresContributes articles to knowledge base tool and functionality to support IT Customer Service team in resolving customer issuesDeals with customers courteously at all times, diffusing stressful situations where conflict and unreasonable demands from users require tact & diplomacy. Positive advocate for goals, commitments; and vision of Polo and is able to deploy that vision through the functional areas; knows when to proactively communicate regarding issues and problems that exist in their own functional areaKnowledge, Skills and Abilities:Desktop technical specialist for all operating systems and all hardware platforms. Ability to troubleshoot and diagnose user issuesDemonstrated working knowledge of Service Desk operations and service management fundamentals. The candidate must have general knowledge of iSeries, UNIX, Intel and WAN technologies. Proven ability to organize multiple projects, schedules and meet shifting prioritiesExcellent written and verbal communication skills are required. Excellent interpersonal skills are requiredProven ability to develop effective working relationships at all organizational levelsMeets individual scorecard requirements for operational performance.

Job Requirements : Associate degree in ComputerScience, Electrical Engineering, Information Systems or vocational/technical degree OR equivalent relevant experience in addition to the minimum experience requirement. 2. Experience:A minimum of two-three years experience in a call center/service desk/help desk/customer service . 3. Additional Training/Certification:Help Desk certification preferred. ITIL Foundations certification preferred. Technical certifications such as A , Security , MCP, are a plus. 4. TravelMust possess valid driver license and reliable personal vehicle. Must be able to travel by a variety of modes of efficient transportation, including aircraft, to any and all Polo sites. Travel is expected to consume approximately 1% of the time required for this position. CompetenciesCommunicationsListens with sensitivity and openness. Actively seeks constructive feedback and remains open and receptive to it. Messages are presented in a logical and well-organized manner. Anticipates the information needs of others. Proven skills in communicating with technical staff, customers and all levels of management. Possesses excellent writing and presentation skills.

To know more about Hound, please visit us at http://www.hound.com.

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[full-time] Client Customer Service Manager at Hound

2010-07-15 02:40:42

Location: California,Ontario
URL: http://www.hound.com

Description:

Responsibilities : Maintains ongoing communications with internal business partners to ensure delivery of service to the customer is handled timely and meets service level agreements. Monitors internal processes and service levels, implementing enhancements to improve overall efficiency and client satisfaction. Participates in process improvement analysis and manages testing and implementation of application software releases and updates. Must have thorough knowledge of cash management products and services, all operational and procedural issues related to those products and services and thorough knowledge of branch operations. and client satisfaction. Complies with and stays abreast of all policies and procedures, federal and state laws applicable to the job.

Job Requirements : The successful candidate will have five (5) to seven (7) years of related experience and a Bachelors degree (B. A. ) from a four year college or university or equivalent combination of education and experience. Supervisory experience is required as well a history of superior performance and tangible results are essential. Excellent written and verbal communication skills are imperative. Must deliver The Citizens Experience to internal and external customers.

To know more about Hound, please visit us at http://www.hound.com.

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[full-time] Driver at Hound

2010-07-15 02:39:55

Location: Maryland,Baltimore
URL: http://www.hound.com

Description:

Job Responsibilities : This grant funded postiion can be based anywhere within the South Atlantic Division and may be posted within mulitple cities within the Division. Collaborate with NHO and Division e-Revenue and Mass Market CRM Depts to use the online space to maximize our relationship with existing event, direct marketing, and memorial donors to increase giving and improve donor and participant renewal rates. In support of major gifts initiatives, develop and implement online strategies to communicate and cultivate donors to increase giving opportunitiesDevelop and implement an ongoing strategy to cultivate event participants who use the online tool. Develop and implement marketing and email campaigns to manage donors across revenue streams to maximize givingDevelop and implement email campaigns for current event participants as well as lapsed donors and participants utilizing text, photos, video and graphics to further strengthen their relationship with the Society. Provides customer support to online donors, participants and volunteers to ensure that their experience is positive. Assist with training of volunteers and staff with online toolsMonitors website performance based on Web Trends reports and other sources. Serves as resource to field on online event fundraising initiatives. Proactively and assertively addresses issues as they arise, works to continuously improve procedures. Makes business based decisions; maintains accurate files, submits timely and accurate reports; meets timelines, follows through; apprises supervisor of status; provides viable & innovative solutions to problems; attends meetings/trainings, adheres to approved policy/procedure, represents the organization in a professional manner; makes effective presentations. Performs other duties as assigned.

Job Requirements : Bachelor’s degree in Business, Marketing, or related field and 5 years related work experience with 2 of those years in online marketing and project management experience, preferably at a strategic level or equivalent combination of education and experience. Reliable transportation required. Other Desirable Qualifications:Strong interpersonal, writing, communication, organizational, and project management skills. Proven ability to handle multiple priorities simultaneously. Ability to work on self-directed basis within a team environment.

To know more about Hound, please visit us at http://www.hound.com.

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[full-time] Customer Service at Hound

2010-07-15 02:39:15

Location: Florida,Saint Augustine
URL: http://www.hound.com

Description:

Job Responsibilities and Requirements : ou will be assisting the Manager and Assistant Manager in collection efforts. To maintain current clients you will need to service existing accounts and update customer files. Not only will you make sure that the current customers are happy, but it is up to you to assist with marketing programs, open new accounts, and ensure that all proper documentation is provided. For Operations:Assist in balancing cash three times a dayYou will need to make sure that daily procedures, such as cash balancing, are executed. Some local travel may be required for marketing, collections, staffing, and banking responsibilities. The creed is what holds our organization together and makes us all successful. It is up to you communicate an image consistent with the company creed and vision to all members of the location. Our Creed:Respect Your Customers:Treat them with dignity and courtesy at all times. Respect Your Associates:Treat them as you would like to be treated. Respect Yourself:Work hard & use good, ethical judgment in everything you do. Respect the Law:It is there to protect us and our Customers. A High School Diploma or equivalent is required. Having a background in a service related field such as retail, collections, banking, restaurant, hospitality, or customer service is required.

To know more about Hound, please visit us at http://www.hound.com.

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[full-time] Telemarketing Sales Representative at Hound

2010-07-15 02:38:35

Location: Texas,San Antonio
URL: http://www.hound.com

Description:

Job Responsibilities : The Telemarketing Sales Representative isresponsible for making outbound calls and receiving inbound calls from prospects on Medicare and/or Medicaid. Responsible for qualifying, screening, building rapport, handling objections, and closing Medicare/Medicaid prospects. Responsible for setting appointments with qualified, interested Medicare/Medicaid prospects and sending literature to those prospects. Also responsible for Direct Mail follow-up, as well as disposition of leads and appointments with sales representatives. Documents all sales activity within CRM system. Conducts member related concierge calls during non-peak season. Essential Job Functions1. Qualifies Medicare and Dual Medicare/Medicaid prospects through Inbound and Outbound follow up calls for appointment setting and an telephonic enrollments. 2. Maintains acceptable call queue handling metrics, monitored by Manager. 3. Documents all sales activities within a CRM system, and monitors the system for follow up activity. 4. Maintains a consistent number of outbound follow up calls daily. 5. Maintains production appointment and sales quotas as set by the Sales Manager6. Dispositions of leads and appointments to sales representatives in a timely manner7. Completes direct mail follow-up8. Mails literature to qualified, interested Medicare prospects within 2 business days of request.

Job Requirements : High School Diploma or GED required. State of Texas, Arkansas, Florida, and New Mexico Group 1 Health Insurance Licenses required. (TX License required AR, FL, NM can be applied for upon hire). Excellent communication skills both oral and written. Ability to communicate effectively to a varied audience. Knowledgeable of the use of Telephones and CRM systems. Excellent phone Etiquette. Proficient in Word, Excel programs. Knowledgeable in the use of Copy and Fax machines. Bilingual SpanishPreferred Education, Experience & Skills. Some college preferred. Professional provider relations experience involving physicians and administrative staff is highly desirablePhysical & Mental RequirementsAbility to lift up to 25poundsAbility to push or pull heavy objects using up to 25pounds of forceAbility to sit for extended periods of timeAbility to use fine motor skills to operate office equipment and/or machineryAbility to receive and comprehend instructions verbally and/or in writing.

To know more about Hound, please visit us at http://www.hound.com.

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[full-time] Teller at Hound

2010-07-15 02:37:55

Location: California,Santa Fe Springs
URL: http://www.hound.com

Description:

Job Responsibilities and Requirements : Tellers handle routine financial transactions (deposits, withdrawals, advances, loan payments, merchant transactions etc. ), and balances these transactions daily while ensuring a positive interaction with customers and non-customers. Successful Tellers also cross-sell products when appropriate by making the necessary referrals to those who specialize in the bank’s outstanding product line. At U. S. Bank, we believe in rewarding motivated employees that deliver top performance while following procedural and regulatory rules. You will be rewarded for your hard work with incentives which are based on your sales referrals, the branch’s growth, and customer satisfaction. Your Career is Here. Basic Qualifications- High school diploma or equivalent- Minimum six months of experience in cash handling and customer service- Physical requirements: May be required to stand for extended periods of time and may be required to lift bags/boxes of coin weighing up to 50 poundsPreferred Skills/Experience- Basic clerical and processing skills- Basic reading, writing and mathematical skills- Ability to communicate clearly and effectively with customers and coworkers- Proven commitment to quality customer service- Willingness to proactively solicit new business as necessary- Bilingual English/Spanish language skills a plus Basic Qualifications- High school diploma or equivalent- Minimum six months of experience in cash handling and customer service- Physical requirements: May be required to stand for extended periods of time and may be required to lift bags/boxes of coin weighing up to 50 poundsPreferred Skills/Experience- Basic clerical and processing skills- Basic reading, writing and mathematical skills- Ability to communicate clearly and effectively with customers and coworkers.

To know more about Hound, please visit us at http://www.hound.com.

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[full-time] Senior Vendor Manager at Hound

2010-07-15 02:37:11

Location: Arizona,Phoenix
URL: http://www.hound.com

Description:

Job Responsibilities : As a RX Mentor customer care specialist/pharmacy technician you will: directly respond to questions, resolve concerns and provide guidance on transactions, inquiries and complaints from both internal and external customers. Receive, document and resolve customer inquiries by using established best practices Build lasting relationships with Humanas customersKey CompetenciesBuild Trust: You honor your word by doing what you say you are going to do. Champions the Customer: You keep closely attuned to the needs and perspectives of customers and use this insight for the benefit of the business. Drives for excellence: You are a continuous learner who encourages others to learn. By constantly upgrading your own work, you achieve results and outperform the competition. Is Accountable: You meet clearly stated expectations and take responsibility for achieving results.

Job Requirements : High School Diploma Pharmacy tech certified or licensed Proficiency in all Microsoft Office Programs Ability to type 50-55 wpm Capacity to maintain confidentialityRole DesirablesAssociates or Bachelors Degree Previous inbound call center or related customer service experience Fluency in SpanishReporting Relationships.

To know more about Hound, please visit us at http://www.hound.com.

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